Catalyst is a coalition of major funders, government and ‘Tech for Good’ specialists working together to radically improve the way charities use technology.
Since the pandemic, many UK charities have faced a number of challenges in how they service and respond to people in the community with lockdowns and other measures limiting physical contact with those in need.
COVID-19 has highlighted a need for improved digital services that offered greater flexibility for communities to reach out to charities and vice versa, offering continued support and aid amidst the pandemic in the UK.
In Autumn of 2020 Land Digital responded to this call for support on Catalyst’s Discovery Learning Programme - designed to help charities understand how digital service design could improve their response to the COVID crisis.
Land Digital’s combination of digital know-how, user experience design and voluntary sector knowledge earned us a place working through our digital discovery programme with 10 organisations, predominantly focused on working with older people in the community across England and Wales.
Each organisation had varying levels of digital understanding, skills, resources and confidence, so the challenge was to find the right balance of learning and resources that would benefit everyone.