Digitising this dog-friendly brand’s service booking system
First things first: we think we can all agree dogs are the best. Sure, they can be a little needy, but that’s okay - after all, they are dogs. Sometimes we just need a little help making sure they’re well looked after, and this is where Petsercise comes bounding in.
Petsercise is an award-winning pet training and boarding company offering a wide range of services to dog owners in the North East. We held a discovery day with the Petsercise team in order to analyse the business, identify any digital opportunities, and discuss any existing problems highlighted by the team.
Utilising our discovery framework, we were able to identify opportunities to support the growth of the business through automation and, in turn, the reduction of manual administrative work.
Part of this process led to the development of a customer-facing progressive web application that would consolidate the number of booking channels from 10+ to just one - the new application.
Utilising our discovery framework, we were able to identify opportunities to support the growth of the business through automation and, in turn, the reduction of manual administrative work.
Part of this process led to the development of a customer-facing progressive web application that would consolidate the number of booking channels from 10+ to just one - the new application.
Utilising our discovery framework, we were able to identify opportunities to support the growth of the business through automation and, in turn, the reduction of manual administrative work.
Part of this process led to the development of a customer-facing progressive web application that would consolidate the number of booking channels from 10+ to just one - the new application.
Utilising our discovery framework, we were able to identify opportunities to support the growth of the business through automation and, in turn, the reduction of manual administrative work.
Part of this process led to the development of a customer-facing progressive web application that would consolidate the number of booking channels from 10+ to just one - the new application.
The application has an administrative section enabling the business to allocate work to the team. This feature alone has generated time savings equating to approximately 1 full-time employee, allowing the business to redeploy existing team members to further grow and scale the services offered.
Customers can create a profile for each of their dogs which holds a history of bookings and services for each pet along with an overview of any assessments that may have been carried out during their time with the Petsercise team.
The application has an administrative section enabling the business to allocate work to the team. This feature alone has generated time savings equating to approximately 1 full-time employee, allowing the business to redeploy existing team members to further grow and scale the services offered.
Customers can create a profile for each of their dogs which holds a history of bookings and services for each pet along with an overview of any assessments that may have been carried out during their time with the Petsercise team.
The application has an administrative section enabling the business to allocate work to the team. This feature alone has generated time savings equating to approximately 1 full-time employee, allowing the business to redeploy existing team members to further grow and scale the services offered.
Customers can create a profile for each of their dogs which holds a history of bookings and services for each pet along with an overview of any assessments that may have been carried out during their time with the Petsercise team.
The application has an administrative section enabling the business to allocate work to the team. This feature alone has generated time savings equating to approximately 1 full-time employee, allowing the business to redeploy existing team members to further grow and scale the services offered.
Customers can create a profile for each of their dogs which holds a history of bookings and services for each pet along with an overview of any assessments that may have been carried out during their time with the Petsercise team.
The application also manages a range of booking scenarios and discounts based on booking quantity, and integrates directly with the company’s accounting system - automating all aspects of data entry where a relevant API is available.
Petsercise team members are also given an overview of their day and week, upgrading resource management from a paper-based to digital-first approach. This makes real-time data accessible to the business’s mobile team, who need to be aware when news tasks are allocated or priorities are updated.
The business is growing quickly across all of the services offered, and the technology implemented has played a key role in facilitating this growth.
The application also manages a range of booking scenarios and discounts based on booking quantity, and integrates directly with the company’s accounting system - automating all aspects of data entry where a relevant API is available.
Petsercise team members are also given an overview of their day and week, upgrading resource management from a paper-based to digital-first approach. This makes real-time data accessible to the business’s mobile team, who need to be aware when news tasks are allocated or priorities are updated.
The business is growing quickly across all of the services offered, and the technology implemented has played a key role in facilitating this growth.
The application also manages a range of booking scenarios and discounts based on booking quantity, and integrates directly with the company’s accounting system - automating all aspects of data entry where a relevant API is available.
Petsercise team members are also given an overview of their day and week, upgrading resource management from a paper-based to digital-first approach. This makes real-time data accessible to the business’s mobile team, who need to be aware when news tasks are allocated or priorities are updated.
The business is growing quickly across all of the services offered, and the technology implemented has played a key role in facilitating this growth.
The application also manages a range of booking scenarios and discounts based on booking quantity, and integrates directly with the company’s accounting system - automating all aspects of data entry where a relevant API is available.
Petsercise team members are also given an overview of their day and week, upgrading resource management from a paper-based to digital-first approach. This makes real-time data accessible to the business’s mobile team, who need to be aware when news tasks are allocated or priorities are updated.
The business is growing quickly across all of the services offered, and the technology implemented has played a key role in facilitating this growth.
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