Fine-tuning the daily commute and the tech it’s built on
If you’re familiar with the North of England, you may have driven through the Tyne Tunnels - now the most popular route for those driving north.
TT2 is a large organisation, with a huge amount of background activity involved in running the two tunnels which connect North and South Shields and facilitate in the region of 60,000 journeys each day.
We’ve worked with TT2 for around 4 years and, in this time, have provided a wide range of technical and consultancy services - including supporting TT2 in the migration to its free flow system.
This technical delivery included the development and implementation of a number of systems to drive efficiencies within the organisation and support the achievement of the brand’s strategic goals.
We conducted regular reviews and discovery sessions with the IT and business improvement teams to discuss and identify current challenges, and highlight where technology presents the opportunity for positive change.
This technical delivery included the development and implementation of a number of systems to drive efficiencies within the organisation and support the achievement of the brand’s strategic goals.
We conducted regular reviews and discovery sessions with the IT and business improvement teams to discuss and identify current challenges, and highlight where technology presents the opportunity for positive change.
This technical delivery included the development and implementation of a number of systems to drive efficiencies within the organisation and support the achievement of the brand’s strategic goals.
We conducted regular reviews and discovery sessions with the IT and business improvement teams to discuss and identify current challenges, and highlight where technology presents the opportunity for positive change.
This technical delivery included the development and implementation of a number of systems to drive efficiencies within the organisation and support the achievement of the brand’s strategic goals.
We conducted regular reviews and discovery sessions with the IT and business improvement teams to discuss and identify current challenges, and highlight where technology presents the opportunity for positive change.
This process followed our discovery framework, which has been uniquely developed to identify key issues and blockers to the growth and success of an organisation - and translate these challenges into measurable actions.
The organisation was growing, and existing tools and systems were beginning to creak as they became unfit for purpose. We carried out a technology review in this area to determine viable solutions, outlining how these tools would improve the service delivery and align with TT2’s overall strategic objectives.
This review was presented to the business and included a range of projects, including a customer contact platform, and internal and external knowledge sharing.
This process followed our discovery framework, which has been uniquely developed to identify key issues and blockers to the growth and success of an organisation - and translate these challenges into measurable actions.
The organisation was growing, and existing tools and systems were beginning to creak as they became unfit for purpose. We carried out a technology review in this area to determine viable solutions, outlining how these tools would improve the service delivery and align with TT2’s overall strategic objectives.
This review was presented to the business and included a range of projects, including a customer contact platform, and internal and external knowledge sharing.
This process followed our discovery framework, which has been uniquely developed to identify key issues and blockers to the growth and success of an organisation - and translate these challenges into measurable actions.
The organisation was growing, and existing tools and systems were beginning to creak as they became unfit for purpose. We carried out a technology review in this area to determine viable solutions, outlining how these tools would improve the service delivery and align with TT2’s overall strategic objectives.
This review was presented to the business and included a range of projects, including a customer contact platform, and internal and external knowledge sharing.
This process followed our discovery framework, which has been uniquely developed to identify key issues and blockers to the growth and success of an organisation - and translate these challenges into measurable actions.
The organisation was growing, and existing tools and systems were beginning to creak as they became unfit for purpose. We carried out a technology review in this area to determine viable solutions, outlining how these tools would improve the service delivery and align with TT2’s overall strategic objectives.
This review was presented to the business and included a range of projects, including a customer contact platform, and internal and external knowledge sharing.
Knowledge sharing poses a challenge for many businesses. Often, these platforms are difficult to utilise, with obstacles to finding the required information. This can result in a lack of use and reliance on other methods, such as word of mouth, which may not present the information in a uniform way.
Utilising existing tools - in this instance, Teams - we were able utilise DialogFlow to leverage natural language understanding and empower employees to search for information using their own search queries to return relevant results. The utilisation of existing software which already formed a part of employees’ daily lives meant building on top of existing habits rather than trying to develop new ones.
Knowledge sharing poses a challenge for many businesses. Often, these platforms are difficult to utilise, with obstacles to finding the required information. This can result in a lack of use and reliance on other methods, such as word of mouth, which may not present the information in a uniform way.
Utilising existing tools - in this instance, Teams - we were able utilise DialogFlow to leverage natural language understanding and empower employees to search for information using their own search queries to return relevant results. The utilisation of existing software which already formed a part of employees’ daily lives meant building on top of existing habits rather than trying to develop new ones.
Knowledge sharing poses a challenge for many businesses. Often, these platforms are difficult to utilise, with obstacles to finding the required information. This can result in a lack of use and reliance on other methods, such as word of mouth, which may not present the information in a uniform way.
Utilising existing tools - in this instance, Teams - we were able utilise DialogFlow to leverage natural language understanding and empower employees to search for information using their own search queries to return relevant results. The utilisation of existing software which already formed a part of employees’ daily lives meant building on top of existing habits rather than trying to develop new ones.
Knowledge sharing poses a challenge for many businesses. Often, these platforms are difficult to utilise, with obstacles to finding the required information. This can result in a lack of use and reliance on other methods, such as word of mouth, which may not present the information in a uniform way.
Utilising existing tools - in this instance, Teams - we were able utilise DialogFlow to leverage natural language understanding and empower employees to search for information using their own search queries to return relevant results. The utilisation of existing software which already formed a part of employees’ daily lives meant building on top of existing habits rather than trying to develop new ones.
This supported the efficiency of sharing information with all relevant stakeholders and was further improved by the implementation of a customer support platform. This platform facilitates speedy, informative, one-touch responses to customers - enabling team members to exceed internal KPIs.
The organisation has a number of legacy systems which have collected data over a long period of time and would benefit from communicating with other systems introduced into the business. A data review enabled us to identify areas of improvement and establish how this data could be shared within various platforms to improve overall data accessibility within the organisation.
This supported the efficiency of sharing information with all relevant stakeholders and was further improved by the implementation of a customer support platform. This platform facilitates speedy, informative, one-touch responses to customers - enabling team members to exceed internal KPIs.
The organisation has a number of legacy systems which have collected data over a long period of time and would benefit from communicating with other systems introduced into the business. A data review enabled us to identify areas of improvement and establish how this data could be shared within various platforms to improve overall data accessibility within the organisation.
This supported the efficiency of sharing information with all relevant stakeholders and was further improved by the implementation of a customer support platform. This platform facilitates speedy, informative, one-touch responses to customers - enabling team members to exceed internal KPIs.
The organisation has a number of legacy systems which have collected data over a long period of time and would benefit from communicating with other systems introduced into the business. A data review enabled us to identify areas of improvement and establish how this data could be shared within various platforms to improve overall data accessibility within the organisation.
This supported the efficiency of sharing information with all relevant stakeholders and was further improved by the implementation of a customer support platform. This platform facilitates speedy, informative, one-touch responses to customers - enabling team members to exceed internal KPIs.
The organisation has a number of legacy systems which have collected data over a long period of time and would benefit from communicating with other systems introduced into the business. A data review enabled us to identify areas of improvement and establish how this data could be shared within various platforms to improve overall data accessibility within the organisation.
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